Customer Service & Sales Representative - Full-Time or Part-Time

Midwestern Wheels • Madison, WI

1d • Onsite

About The Position

Midwestern Wheels, Inc. is hiring a Customer Service & Sales Representative to work at its two Madison facilities, located at 3230 Packers Avenue and 1136 E Washington Avenue. The role supports Avis and Budget Car Rental operations and focuses on delivering outstanding customer service while identifying opportunities to recommend upgrades and additional services. It includes assisting with daily operations, collaborating with the team, and taking on additional responsibilities as needed.

The role offers a base pay of $20–$22 per hour, including an additional $2 per hour for weekend hours, plus uncapped monthly sales commissions or incentive bonuses. Total earning potential is listed as $50,000–$60,000+ per year. Work hours include 7:30 a.m.–5:30 p.m. Monday through Friday and 8:00 a.m.–1:00 p.m. Saturdays; the posting also calls for availability for a variety of shifts, including evenings and weekends.

Midwestern Wheels describes its workplace as supportive, respectful, and team-oriented, and says it provides training, professional development, and recognition. Paid training, free parking, and employee discounts are also offered. PTO begins accruing from day one for eligible full- and part-time employees. A comprehensive benefits package is available to full-time employees.

Requirements

• Professional, outgoing, and friendly personality.
• Assertive, self-motivated, results-oriented, and goal-driven mindset, with the ability to meet or exceed sales targets.
• Previous experience in customer service, retail, or a related field.
• Strong communication and interpersonal skills.
• Willingness to work a variety of shifts, including evenings and weekends.
• Valid Wisconsin driver’s license and a good driving record.
• Minimum age of 18.
• Basic computer proficiency, including use of email and reservation software.
• Strong problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced setting and demonstrate professionalism, enthusiasm, and outstanding communication.

Nice To Haves

• Previous sales experience is beneficial but not required.

Responsibilities

• Engage with customers, answer questions, and provide knowledgeable recommendations.
• Identify renters’ needs and recommend relevant upgrades and additional services using sales techniques.
• Assist with daily operations while representing the brand professionally and with integrity.
• Collaborate with the team to keep operations running smoothly and create a positive guest experience.
• Take on additional responsibilities as needed.
• Communicate and resolve problems or conflicts with customers, colleagues, and management.

Benefits

• Uncapped monthly sales commissions or incentive bonuses for sales upgrades and additional services.
• Pay differential for nights and weekends.
• Paid time off accruing from day one for eligible full- and part-time employees.
• Holiday and birthday pay.
• Comprehensive benefits package for full-time employees, including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with a company match.
• Employee discounts, including car rentals and Avis/Budget vehicle purchases.
• Employee Assistance Program (EAP).
• Free parking.
• Paid training.
• Professional development and recognition.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed