Customer Service & Sales Representative - Full-Time or Part-Time

Midwestern Wheels•Madison, WI

18h

About The Position

Midwestern Wheels, Inc., a leading operator of Avis and Budget Car Rental locations across Wisconsin, is hiring a Customer Service & Sales Representative. The role focuses on delivering a high-quality customer experience while supporting rental operations and sales in a fast-paced environment. Representatives engage with customers, understand their needs, recommend upgrades and additional services, and work collaboratively with the team. The position offers full-time or part-time schedules and requires availability for a variety of shifts, including evenings and weekends. Compensation is described as total earning potential of $50,000–$60,000 per year, including hourly base pay and uncapped incentive bonuses for sales upgrades and additional services. The posting also describes pay differentials for nights and weekends, paid training, and benefits that vary by eligibility and employment status.

Requirements

Professional, outgoing, and friendly personality.
Assertive, self-motivated, and results-oriented mindset.
Previous experience in customer service, retail, or a related field.
Strong communication and interpersonal skills.
Goal-driven attitude and ability to meet or exceed sales targets.
Team-oriented approach and willingness to help wherever needed.
Willingness to work a variety of shifts, including evenings and weekends.
Basic computer proficiency, including email and reservation software.
Strong problem-solving and conflict-resolution skills.
At least 18 years old.
Valid Wisconsin driver’s license with a good driving record.

Nice To Haves

Previous sales experience is beneficial but not required.

Responsibilities

Engage with customers, answer questions, and provide knowledgeable recommendations.
Identify renters’ needs and recommend relevant upgrades and additional services.
Assist with daily operations while representing the brand professionally and with integrity.
Collaborate with the team to keep operations running smoothly and create a strong guest experience.
Use sales techniques while consistently delivering exceptional customer experiences.
Take on additional responsibilities as needed.

Benefits

Paid Time Off (PTO) begins accruing from day one for eligible full-time and part-time employees.
Holiday and birthday pay.
Comprehensive benefits package for full-time employees, including medical, dental, vision, life, and disability insurance.
401(k) retirement plan with a company match.
Employee discounts, including car rentals and Avis/Budget vehicle purchases.
Access to an Employee Assistance Program (EAP).
Free parking.
Paid training.
Pay differential for nights and weekends.
Professional development and recognition for hard work.