Customer Service Sales Representative

Allegiant•Las Vegas, NV

21h•Onsite

About The Position

This position is primarily responsible for handling incoming calls in a busy call center environment while providing efficient professional customer service. A Customer Service Sales Representative (CSSR) responds to telephone inquiries in a prompt courteous manner while creating a memorable experience by anticipating the customer needs while gathering information, identifying travel needs, making changes to existing reservations, and providing consultation on travel related issues in order to determine an appropriate action for customer satisfaction. As business demands, off phone customer service may include written communication such as chat and/or email correspondence.

Requirements

Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
High School Diploma or equivalent
Minimum six (6) months experience in customer service field.
Basic computer skills.
Accurately type 30 wpm or faster.
Excellent communication skills both verbal and written.
Must have the availability to work any hours and any days including evenings, weekends, and Holidays.
Ability to maintain the highest level of customer service (90% QA) while demonstrating a friendly and genuine demeanor, ability to listen and to document accordingly .

Nice To Haves

Spanish bilingual a plus but not required.
Experience in a busy call center or airline/travel environment preferred but not required.

Responsibilities

Assists customers with providing information, making new travel itineraries which also includes changes and cancellations of their air, hotel and ancillary travel plans.
Assists with resolving customer problems and/or complaints that may occur in order to ensure customer satisfaction.
Maximizes revenue by identifying customer travel needs and offering ancillary options when applicable during the call (i.e.: Seats, bags, auto, hotel).
Maintains the highest level of customer service (90% QA) while demonstrating a friendly and genuine demeanor, ability to listen and to document accordingly .
Follows process and procedures as established by the business.
Receives and takes direction.
Other duties as assigned including (but not limited to) email or web chat correspondence when approved by management upon determination of skill set requirement.