Customer Service, Sales & Logistics Associate

Muskoka Lumber and Building Supplies Centre • Huntsville, ON

1d • Onsite

About The Position

Muskoka Lumber is a growing, family-oriented regional business undergoing an exciting transition toward a modernized operating model. We are seeking a Customer Service, Sales & Logistics Associate to join our team. This role handles the full sales cycle, develops new business, and ensures smooth customer project execution by coordinating company workflows. This position takes a proactive approach to operational support and sales growth by providing strong customer service and maintaining deep product knowledge.

Requirements

• Ontario Secondary School Diploma or equivalent; related post-secondary education or experience in building construction is preferred.
• 3 years of experience working in customer service/sales with logistics experience, preferably in retail lumber or construction.
• Working knowledge of lumber, building materials, and industry-specific products and applications.
• Strong organizational, analytical, and time management skills, with the ability to independently learn new products.
• Experience with CRM or sales software (e.g., Bistrack, Beanworks) or a willingness to learn.
• Excellent interpersonal and communication skills, with the ability to maintain confidentiality and work well in a team.
• Physical ability to perform essential duties, including lifting 50 lbs and occasionally up to 80 lbs to maneuver inventory.

Nice To Haves

• related post-secondary education or experience in building construction is preferred.

Responsibilities

• Support store operations by receiving inbound products, stocking shelves, monitoring stock levels, and assisting with inventory counts.
• Perform administrative tasks and maintain accurate updates in order-tracking systems to support communication across sites.
• Serve as the primary customer contact - handling inquiries, preparing quotes/orders, and driving sales through upselling and lead follow-up.
• Coordinate end-to-end project execution with internal teams and external vendors to ensure timely, accurate delivery.
• Maintain strong product and process knowledge to prepare accurate quotes, work orders, pricing, and documentation.
• Resolve customer issues by investigating concerns, actively listening, and recommending solutions.
• Follow all health, safety and company policies to maintain a clean, safe, and well-organized work environment.

Benefits

• No regularly scheduled weekend shifts
• Standard daytime hours
• Holiday break
• Staff discounts
• Health & wellness benefits - Including comprehensive dental, vision, and life insurance coverage
• Supportive team culture
• Room to grow
• Staff events & engagement activities
• Regular wage reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED