Logistics Customer Service Representative

Quirch Foods • Coral Gables, FL

1d • Onsite

About The Position

Quirch Foods is a major food product distributor in the U.S., Latin America, and the Caribbean, serving independent and chain supermarkets, foodservice distributors, processors, manufacturers, cruise lines, and restaurants. With 55 years of experience, the company operates a fleet of nearly 500 refrigerated trucks and over 2.3 million square feet of distribution space across 22 facilities. Quirch Foods owns proprietary food brands and provides domestic and international logistics, cold chain services, marketing support, and advanced technological solutions. The company fosters a "Win/Win" culture for both customers and team members, valuing its diverse workforce and continuous growth. The Logistics Customer Service Representative role involves managing customer accounts, resolving service issues, processing financial adjustments, recommending products, generating reports, handling a high volume of calls, identifying customer needs, building relationships, meeting sales targets, and maintaining accurate records.

Requirements

• Must be at least 18 years of age
• Customer Service Skills
• Proven customer support experience
• Negotiation
• Market Knowledge
• Ability to Work Under Pressure
• Excellent communication, presentation skills, and active listening
• Phone Skills
• Listening Skills
• Resolving Conflict
• Patience
• Positive Attitude
• Attention to Detail
• People Oriented
• Strong phone contact handling skills
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize and manage time effectively
• Computer skills of Microsoft Office, Spreadsheets, Email communication
• High school diploma or equivalent

Nice To Haves

• college degree preferred

Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Other duties as assigned.

Benefits

• Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan
• 401K savings Plan
• Paid Holidays
• Personal Time off
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees