Customer Service Logistics Professional

Haleon•Warren Township, NJ

1d•Hybrid

About The Position

The Customer Service Logistics Professional serves as the critical link between our customers and our internal supply chain organization. Responsibilities include processing sales orders; supporting cross-functional projects to drive supply chain efficiencies; collaborating with customers and internal partners to achieve agreed upon objectives; and managing order-to-cash relationships.

Requirements

Bachelor’s degree.
2 years of customer-facing experience (retail, sales and/or supply chain).
Experience with order processing, invoicing, credit/debit memos, claims and deductions.
Experience with MS Office Suite - Excel, PowerPoint, Word.

Nice To Haves

Bachelor’s degree in business, supply chain or finance.
SAP experience.
Understanding of governance and risk management.
Ability to multitask and manage many projects with a wide variety of queries.
Experience in working across boundaries with diverse internal and external cross functional stakeholders, spanning varied levels of hierarchy.
Resourceful, energetic, and self-motivated individual with ability to work independently and as part of a team, to deliver high quality output, on time.
Strong and effective written and oral communicator.
Ability to employ effective decision-making strategies in resolving issues.

Responsibilities

Provide efficient and accurate order fulfillment of an assigned account base and act as a liaison between the customers and internal partners.
Review and mitigate potential sales order issues including customer expected pricing and ensuring compliance with Haleon’s policies and procedures.
Communicate inventory constraints and surpluses to customers as appropriate.
Optimize LTL shipments into truckloads or ‘ship withs’ where feasible.
Understand carrier capabilities, lead time cycles and customer receiving practices to deliver goods as efficiently as possible while additionally monitoring shipments to ensure on-time delivery/OTIF requirements.
Assist transportation planners in resolving issues and communicating to appropriate parties as necessary to ensure efficient management of the delivery process to the customer.
Manage issues regarding damaged goods, shipment delays, customer refusals and returns, etc.
Prepare and analyze logistic-related customer scorecard metrics and participate in scorecard presentations with customer as required.
Report and validate data to support customer service and transportation activities and support Haleon KPI’s and customer scorecard requirements.
Analyze existing order to ship processes for possible improvements.
Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives.
Review and clear deductions related to penalties, OS&D and vendor compliance chargebacks.
Coordinate with CPFR Analysts and CPFR/Customer Service Management to execute to the agreed upon inventory allocation quantities for stock constrained items.