Customer Service Professional

CentraCom • Fairview, UT

2d

About The Position

CentraCom is a proven provider of enterprise-grade networking, communications and connectivity services that address a wide variety of telecommunications technologies. Headquartered in Fairview, Utah, the company owns and operates a statewide fiber-optic network comprised of both metropolitan access networks and extensive coverage throughout rural Utah. A Customer Service Professional serves customers by providing product and service information and resolving product and service problems.

Requirements

• Excellent verbal and written communications skills
• Able to keep calm under highly stressful situations
• Work closely with and get along with co-workers
• Work with frequent interruptions (can multitask)
• Pay close attention to detail

Responsibilities

• Respond to public inquiries on the selection and availability of services and on billing questions
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution while treating customers with respect.

Benefits

• Competitive wage with commissions
• 401K savings plan with 6% match by the company
• PTO leave
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed