Customer Service & Logistics Manager

Lesaffre North America•West Goshen Township, PA

About The Position

The Customer Operations and Logistics Manager is responsible for overseeing all aspects of customer order fulfillment, inventory management, and supply chain operations. This role ensures efficient and effective delivery of products and services to customers, while optimizing logistics and inventory processes. The Manager will lead a team of customer service and logistics professionals to deliver superior customer experience.

Requirements

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field
5 + years of experience in customer operations, logistics or supply chain management
Proficient in using logistics and inventory management software, ERP Systems, and data analysis tools
Ability to travel 5% of the time within North America

Responsibilities

Demonstrates an unwavering commitment to Lesaffre's safety-first culture by strictly following all safety protocols and participating in required safety programs
Manage the end-to-end customer order fulfillment process, from order receipt to final delivery
Oversee inventory planning, forecasting, and management to ensure adequate stock levels and minimize stockouts
Coordinate with cross-functional teams (sales, production, procurement) to align supply and demand
Develop and implement logistics strategies to optimize transportation, warehousing, and distribution
Analyze customer data and metrics to identify opportunities for process improvements
Manage a team of customer service representatives, logistics coordinators, and warehouse personnel
Serve as the primary point of contact for customers on order status, delivery, and logistics-related issues
Ensure compliance with all relevant laws, regulations, and company policies
Identify and implement technology solutions to enhance operational efficiency
Collaborate with the leadership team to develop and execute the overall supply chain strategy
Other duties as assigned