Customer Service & Sales Coordinator – Manufacturing & Construction

Recrute Action • Terrasse-Vaudreuil, QC

4d • CA$55,000 - CA$65,000 • Hybrid

About The Position

This role is for a Customer Service & Sales Coordinator in the Manufacturing & Construction industry. The position offers a hybrid work model, comprehensive benefits, an RRSP program, paid time off, and a collaborative environment that promotes autonomy, initiative, and work-life balance. The ideal candidate enjoys being at the center of action, managing multiple priorities in a fast-paced environment, and ensuring effective communication between stakeholders to keep requests, orders, and priorities progressing smoothly. Key attributes include attention to detail, resourcefulness, a solution-oriented approach, adaptability to changing priorities, and the ability to coordinate multiple files simultaneously while contributing to customer satisfaction through follow-up and proactive support.

Requirements

• Relevant college diploma or equivalent experience in customer service, coordination or sales support.
• Experience in a manufacturing, industrial, logistics, transportation or distribution environment.
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook.
• Bilingual in French and English, both written and spoken, required to respond to customers in both languages.
• Strong organizational skills, autonomy and the ability to manage multiple priorities simultaneously.
• Excellent judgment and resourcefulness.
• Ability to work with a variety of stakeholders and coordinate multiple files in parallel.
• Ability to remain calm, professional and solution-focused in a fast-paced environment.

Nice To Haves

• Experience or knowledge in the construction, building materials or technical products sector is considered a strong asset.

Responsibilities

• Respond to customer inquiries by phone and email in both French and English.
• Follow up on orders and delivery timelines.
• Act as a liaison between customers, the sales team and various internal departments.
• Support sales representatives in the management and follow-up of customer accounts.
• Coordinate information required for production and deliveries.
• Maintain and update data across various systems.
• Prepare and maintain administrative reports and tracking documents.
• Participate in resolving urgent or complex situations to ensure an excellent customer experience.
• Contribute to the continuous improvement of processes and work methods.

Benefits

• Annual salary of $55K-65K.
• Permanent full-time position of 40 hours per week.
• Schedule from Monday to Friday, 8:00 am to 4:00 pm, with flexibility.
• Hybrid work model allowing up to 2 days of remote work per week following the training period.
• 2 weeks of vacation per year (4%), in addition to a paid company shutdown during the holiday season, in accordance with company policies.
• Up to 32 paid personal hours per year, granted on a prorated basis according to hours worked.
• Group insurance after 3 months of service.
• RRSP program after 6 months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree