Manufacturing Customer Service

Canduct Industries Limited•Youngstown, OH

19h•Onsite

About The Position

Canduct Industries is a leading manufacturer in electrical insulation, primarily used for cooling for oil cooled transformers. We are looking for a Customer Production Coordinator in Boardman, OH! Reporting to the Customer Service and Planning Manager, this individual will act as a liaison between customers and the production team – providing administrative support.

Requirements

1-2 years of production planning experience.
2-3 years of customer service experience
Highschool Diploma or equivalent is required.
Production knowledge and computer savvy.
Intermediate to Advance Microsoft Excel & Word skills.
Planning, prioritizing, organizing and time management.
Attention to Detail, accuracy and on time delivery.
A proactive individual with the ability to problem solve.
Ability to work independently as well as a dynamic team setting.
English Written & Verbal Communication skills.

Nice To Haves

Diploma in Engineering or business related fields are an asset.
The ability to read blueprints is an asset.
Previous experience with ERP systems is an asset.

Responsibilities

Maintains customer records by updating account information.
Receives and Creates customer orders by gathering, analyzing, and inputting data into Visual ERP via purchase orders, customer bill of materials and customer drawings.
Prepares purchase requisitions for purchased components.
Prepares product and service work orders for production and distributes to production board/floor.
Work with Production Supervisors, lead hands and Shipping department to ensure customer needs are met.
Monitor order status and shipping status.
Advise customer of order status/delivery times/rush orders.
Resolves product or service challenges with the Quality/Production departments by clarifying the customers’ issues/requests, solving the problem, and following up to ensure satisfaction.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Contributes to team effort by accomplishing related results as needed.
Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.
Ensure output meets quality standards.
Ensure all health and safety precautions are taken, policies are followed and enforced.
Additional duties as assigned within your department.