Customer Service & Sales Support Associate (Manufacturing)
About The Position
This role is more than a traditional customer service position. The associate will manage a portfolio of customer accounts and serve as the central point of coordination between customers, sales, manufacturing, marketing, shipping, and finance. They will own each order from request for quote (RFQ) through production and on-time delivery, ensuring accuracy, managing priorities, and keeping customers informed. The ideal candidate enjoys a busy manufacturing environment, builds strong customer relationships, and balances urgency with accuracy. This role supports key and national accounts and may independently manage assigned customers or territories as business needs evolve.
Requirements
- Three or more years of customer service, account management, order management, or inside sales support experience; manufacturing experience is strongly preferred.
- Experience managing multiple customer accounts, orders, deadlines, and competing priorities in a fast-paced environment.
- Strong written and verbal communication skills, with the confidence to work directly with customers and cross-functional teams.
- Exceptional attention to detail and a consistent commitment to accuracy and follow-through.
- Sound judgment and a proactive approach to identifying problems, communicating risks, and driving resolution.
- Proficiency with Microsoft Office, particularly Excel; experience with Microsoft Dynamics, Salesforce, or a comparable ERP/CRM system is preferred.
- Experience with customer portals, invoicing, RFQs, order entry, warranty claims, credits, or returns is helpful.
- A collaborative, flexible mindset and willingness to support occasional overtime when customer or production needs require it.
Nice To Haves
- Manufacturing experience is strongly preferred.
- Experience with Microsoft Dynamics, Salesforce, or a comparable ERP/CRM system is preferred.
- Experience with customer portals, invoicing, RFQs, order entry, warranty claims, credits, or returns is helpful.
Responsibilities
- Manage day-to-day relationships and activities for assigned customer accounts, serving as a responsive, dependable point of contact.
- Own the full order cycle—from RFQ and pricing coordination through order entry, production, shipment, invoicing, and delivery follow-up.
- Gather complete customer specifications and process quotes, sales orders, and manufacturing work orders quickly and accurately.
- Track open orders, production timelines, inventory needs, and customer deadlines; identify risks early and drive cross-department follow-up.
- Partner closely with Sales, Manufacturing, Marketing, Shipping, and Finance to resolve issues and keep customer commitments on track.
- Coordinate customized artwork, product requirements, approvals, and other order details before release to production.
- Provide proactive updates on order status, changes, delays, and delivery expectations to customers and internal stakeholders.
- Resolve customer concerns with urgency and professionalism, including warranty claims, credits, returns, invoice questions, and past-due receivables.
- Maintain accurate account records, order documentation, customer portals, spreadsheets, and system data in accordance with established processes.
- Serve as backup support for key and national accounts and assist with additional territories or accounts during periods of high volume.
Benefits
- Family-owned company since 1937
- Dynamic and inclusive culture fosters personal and professional growth
- Ideal employer for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
