Customer Service Coordinator, Raychem | Sales
About The Position
This is a temporary contract position with an expected duration of approximately 8 to 12 months. This role is an integral part of the North American Customer Service team, providing coordination and operational support to ensure an exceptional customer experience. As a key point of contact for customers and internal stakeholders, you will manage order processing, coordinate post-order activities, resolve issues, and help ensure the timely delivery of products and services. Working collaboratively with Planning, Logistics, Production, Sales, and other cross-functional teams, you will play a critical role in maintaining efficient operations, supporting customer satisfaction, and driving continuous improvement. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, collaborative environment.
Requirements
- College degree preferred (or equivalent combination of education and experience).
- Previous experience in customer service, order coordination, or administrative support.
- Solid experience with SAP or a similar ERP system.
- Experience with CRM systems (Salesforce is a plus).
- Strong organizational skills and ability to manage multiple priorities.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a proactive, “can-do” attitude.
- Proficiency with Microsoft Office Suite.
- Ability to periodically travel internationally within North America (10-15%)
Nice To Haves
- Salesforce experience
Responsibilities
- Support order entry, processing, and management in the ERP system for NAM customers.
- Monitor order backlog and coordinate with Planning, Logistics, and Operations to ensure timely fulfillment and shipment.
- Handle customer inquiries, follow-ups, and basic issue resolution.
- Process returns, credits, and support payment/dispute activities as needed.
- Maintain accurate customer and order data in CRM and ERP systems.
- Assist with regional reporting, KPI tracking, and daily operational tasks.
- Participate in team meetings and contribute to process improvement ideas.
- Support the team with administrative tasks, documentation, and onboarding activities.
- Collaborate with Sales and other internal functions to support customer needs.
- Occasionally travel within North America for training, key meetings, or customer support (as required).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
