Customer Service and Sales Coordinator

Weber Specialties Company • Schoolcraft Township, MI

6d • Onsite

About The Position

Perform inside sales review and process customer orders to ensure accuracy in price and delivery to meet customer expectations. Quote and reprice existing parts. Assist Engineering in determining materials and processes needed for new jobs and engineering change orders. Maintain and update production system and drawing control. Respond to customer inquiries.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Microsoft Office Spreadsheet software and Microsoft Office Word Processing software.
• Trained in and follows Company safety policies and procedures.
• Maintains a safe and clean environment in their work space.
• Follows all other policies as described in company employee handbook.

Responsibilities

• Receive customer orders via email, fax or customer websites.
• Review orders for accuracy including revision levels, price, delivery and due dates.
• Reprice, when necessary, which includes review of current raw material cost, outside processing and labor rates.
• Enter orders, produce forecast and demand reports; monthly sales graphing.
• Review quotes, prepare New Job Checklist and perform contract review for new jobs and engineering changes.
• Participates in Green Area Meetings.
• Set up and maintain computer master file with bills of materials and routers.
• Respond to all customer inquiries and concerns.
• Weekly reporting on incoming orders.
• Updating/ tracking of monthly sales graphs, On-time delivery tracking/ reports.
• Reviews all incoming orders for part numbers, price, revision date in accordance with ISO9002 standards; reprices when necessary.
• Assists Sales/ Engineering with various tasks assigned.

Benefits

• Health, Dental, Vision, Life, & Disability
• Vacation time with automatic rollovers
• Minimum 7 Paid Holidays
• Weekly attendance bonus that pays an extra $25 for working at least 35 hours onsite!
• 401(k) with company match that vests immediately upon participation.
• Tuition Reimbursement up to $4,500 per year
• Shoe Reimbursement up to $50 on qualifying footwear with no waiting period!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED