Customer Service & Sales Coordinator

Wichita Mr. Handyman•Wichita, KS

13d•$20 - $25•Onsite

About The Position

We are looking for a highly organized, sales-driven professional who can confidently handle a high volume of inbound calls, convert leads into booked jobs, manage multiple moving parts at once, and create an exceptional customer experience from start to finish. This role is critical to our company’s success. The right candidate is energetic, detail-oriented, extremely organized under pressure, and naturally motivated by performance, results, and efficiency. If you thrive in a fast-paced environment, enjoy sales, communicate confidently, and can multitask at a very high level without dropping details, we want to talk to you. Mr. Handyman is a locally owned, premium home service company focused on professionalism, reliability, communication, and delivering a 5-star customer experience. Our customers expect responsiveness, urgency, organization, and professionalism — and our office team plays a huge role in making that happen.

Requirements

Minimum 3 years in an ACTIVE SALES
Proven experience converting leads, closing sales, booking appointments, or upselling services
Experience multitasking in a fast-paced environment with competing priorities
Strong computer and CRM/software skills
Excellent verbal communication skills
Strong sense of urgency and follow-through
Extremely organized and detail-oriented
Ability to stay calm and efficient under pressure
Self-motivated and results-driven mindset
Ability to handle multiple tasks, phone calls, scheduling changes, and customer issues simultaneously

Nice To Haves

Home services, trades, HVAC, plumbing, electrical, remodeling, or dispatching experience
Experience working with KPIs, booking goals, or sales metrics
Experience in a commission or performance-based environment

Responsibilities

Answer inbound calls with confidence, professionalism, and urgency
Convert incoming leads into booked appointments
Build value with customers and confidently discuss pricing
Follow up on unsold estimates and missed opportunities
Help drive revenue growth through strong phone sales skills
Coordinate and optimize technician schedules for maximum efficiency
Manage multiple calendars, appointments, updates, and route changes simultaneously
Communicate proactively with customers regarding scheduling, delays, and job updates
Maintain detailed and accurate customer/job notes in CRM software
Anticipate problems before they impact the customer experience
Deliver a professional, high-energy customer experience on every interaction
Handle customer concerns calmly and effectively
Ensure every customer feels informed, valued, and taken care of
Follow up after jobs to ensure satisfaction and generate repeat business