Admissions and Customer Service Coordinator
About The Position
The Otterbein SeniorLife Admissions and Customer Service Coordinator will work with the facility team to ensure an outstanding experience for all elders and their families during their short or long-term stay at our industry-leading Greenhouse model of care. For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents. Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.
Requirements
- High School diploma/GED required.
- Prefer 1-3 years of related work experience in customer service; significant plus if experience in Long Term Care or other Healthcare Setting
- Critical thinking skills
- Must be able to prioritize/multi task
- Good at building relationships
Nice To Haves
- Prefer Associates or Bachelors Degree
Responsibilities
- Provide extraordinary customer service to all incoming elders and families and ongoing throughout the elder's stay
- Collaborate with internal departments to facilitate smooth / successful Admissions and communicate current needs or barriers to address
- Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
- Act as key support to elder and team through the internal admission process.
- Facilitate flow of information regarding new admissions and census changes between departments.
- Provide tours and information, as needed to prospective Elders and Rehab Guests and their families.
- Ensure “Room readiness” for admissions – manage First Impressions; create welcome package
- Responsible for collecting initial payment at the facility from new or transitioning Elders / families.
- Order supplies and specialized equipment as needed to facilitate new Admissions and ensure returns are done
- Facilitate the gathering of report information for long-term new Admissions
- Ensure completion of Patient Inventory assessment
Benefits
- Medical insurance with free virtual doctor visits
- Vision and dental insurance
- Paid Time off that accrues immediately
- Paid Holidays
- Life insurance
- Retirements Savings with a 401(k) or 403(b) with company match
- Access up to 100% of your net earned based wages daily through DailyPay
- Employee sponsored fund for employees in need
- Employee Assistance Program (EAP)
- Tuition Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
