About The Position
At ibex, the Customer Service Retention/Sales Agent supports new and existing customers by combining customer service with sales. The role involves helping customers find solutions while earning performance-based sales incentives. It is a remote, full-time position scheduled from 1:30 p.m. to 10 p.m. EST or 12:30 p.m. to 9 p.m. CST. Saturdays may be required, and candidates must be available for the specified hours. The employee must have high-speed internet with a wired Ethernet connection and a private workspace at home.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalent.
- Strong communication and active listening skills.
- Confidence in sales and service situations.
- Ability to work independently and make sound decisions.
- High energy and a professional demeanor.
- Reliable, with a strong history of attendance.
- Proficiency in basic math and data entry.
- Comfort working in a fast-paced, team-oriented environment.
- Flexibility and openness to working a variety of shifts.
- High-speed internet with a wired Ethernet connection.
- A private workspace at home.
- Availability for the specified schedule; Saturdays may be required.
Responsibilities
- Promote and sell products and services.
- Identify customer needs and recommend appropriate solutions.
- Handle service and account changes accurately and professionally.
- Complete save/service orders and negotiate when needed.
- Resolve billing inquiries and adjustments.
- Deliver an outstanding customer experience.
Benefits
- Competitive pay
- Training and support
- Uncapped sales incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
