Customer Service & Retail Front Desk Associate - Store#13 - 1961 East Frankford Road
Driven Brands Inc.•Carrollton, TX
•Onsite
About The Position
Auto Glass Now is seeking a Customer Service & Retail Front Desk Associate to join their growing team. This role is open to both experienced individuals and entry-level candidates, with paid training available. The company, a division of Driven Brands, specializes in auto glass repair, replacement, and calibration services and emphasizes career growth for its employees, with many management positions filled by those who started in entry-level roles. The ideal candidate is a people person, enjoys helping others, and is motivated by results.
Requirements
- Must have a positive attitude and customer service mindset
- Must have basic computer skills
- Must have strong communication skills
Nice To Haves
- Automotive industry experience
- Bilingual (Spanish) proficiency
- Prior phone or call center experience
Responsibilities
- Intake and assist walk-ins, appointments, and returning customers
- Create estimates, price quotes, and invoices for auto work
- Answer phones and return customer calls
- Provide excellent customer service
- Assist Manager with daily parts returns
- Ensure accuracy when ordering parts
- Input documentation on all calls and follow-up with callers as needed
- Confirm all mobile jobs parts and materials before dispatching drivers
- Open new accounts and service existing accounts
- Maintain a professional appearance and positive attitude
Benefits
- Full-time & part-time schedules
- Competitive base pay rates
- PAID TIME OFF for full-time employees
- Health, Vision, & Dental Insurance
- 401(k) company match
- SAME DAY PAY available through myFlexPay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
