Customer Service & Retail Front Desk Associate Store - Store #21 - 7064 Airport Blvd

Driven Brands Inc. • Mobile, AL

1d • Onsite

About The Position

Auto Glass Now, a division of Driven Brands, is seeking Customer Service Representatives and Front Desk Associates. This role is ideal for individuals who are people-oriented, enjoy helping others, and are motivated by results. We offer opportunities for both experienced professionals and entry-level trainees. Experienced candidates with automotive industry experience can earn up to $18 per hour. Trainees will receive paid training on auto glass repair processes, customer inquiries, and billing, with a starting pay of at least $15/hr, increasing to up to $18/hr after training. Auto Glass Now is part of a larger network including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass.

Requirements

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills

Nice To Haves

• Automotive industry experience
• Bilingual (Spanish) proficiency
• Prior phone or call center experience

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Provide excellent customer service
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

Benefits

• Full-time & part-time schedules
• Competitive base pay rates
• PAID TIME OFF for full-time employees
• Health, Vision, & Dental Insurance
• 401(k) company match
• SAME DAY PAY available through myFlexPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed