Customer Service & Retail Front Desk Associate - Store #352 - 7851 Miller Rd

Driven Brands Inc. • Carpentersville, IL

9d • Onsite

About The Position

Auto Glass Now is seeking a Customer Service & Retail Front Desk Associate to join their growing team. This role is open to both experienced and entry-level candidates. Auto Glass Now, a division of Driven Brands, offers a fast, friendly, and convenient auto glass service. They are looking for energetic team members to provide exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services. The company emphasizes career growth, with many management positions filled by entry-level hires.

Requirements

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills

Nice To Haves

• Automotive industry experience
• Bilingual (Spanish) proficiency
• Prior phone or call center experience

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Provide excellent customer service
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

Benefits

• Competitive base pay rates
• PAID TIME OFF for full-time employees
• Health, Vision, & Dental Insurance
• 401(k) company match for all employees
• SAME DAY PAY available through myFlexPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed