Customer Service & Retail Front Desk Associate - Store#9 - 3075 Ashley Phosphate Rd.
About The Position
Auto Glass Now is seeking a Customer Service & Retail Front Desk Associate. This role is open to both experienced individuals and those seeking entry-level positions. The company, a division of Driven Brands, offers fast, friendly, and convenient auto glass services including repair, replacement, and calibration. They emphasize career growth, with many management positions filled by entry-level hires. The role involves explaining the auto glass repair process, handling customer inquiries, and managing billing. Paid training is available for those without prior experience.
Requirements
- Must have a positive attitude and customer service mindset
- Must have basic computer skills
- Must have strong communication skills
Nice To Haves
- Automotive industry experience
- Bilingual (Spanish) proficiency is a plus!
- Prior phone or call center experience is a plus!
Responsibilities
- Intake and assist walk-ins, appointments, and returning customers
- Create estimates, price quotes, and invoices for auto work
- Answer phones and return customer calls
- Provide excellent customer service
- Assist Manager with daily parts returns
- Ensure accuracy when ordering parts
- Input documentation on all calls and follow-up with callers as needed
- Confirm all mobile jobs parts and materials before dispatching drivers
- Open new accounts and service existing accounts
- Maintain a professional appearance and positive attitude
Benefits
- Full-time & part-time schedules are available
- Competitive base pay rates
- PAID TIME OFF for full-time employees
- Health, Vision, & Dental Insurance
- 401(k) company match for all employees
- SAME DAY PAY available through myFlexPay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
