Customer Service & Retail Front Desk Associate - Store#50 - 9306 Colerain Ave
About The Position
Auto Glass Now is seeking motivated individuals to join their team as Customer Service Representatives and Front Desk Associates. They offer opportunities for both experienced professionals and entry-level trainees, with paid training available. The role involves assisting customers, managing appointments, creating estimates and invoices, handling phone calls, and ensuring accurate parts ordering. Auto Glass Now is part of Driven Brands, a large network of automotive service companies, and emphasizes career growth with many management positions starting from entry-level roles.
Requirements
- Must have a positive attitude and customer service mindset
- Must have basic computer skills
- Must have strong communication skills
Nice To Haves
- Bilingual (Spanish) proficiency is a plus!
- Prior phone or call center experience is a plus!
Responsibilities
- Intake and assist walk-ins, appointments, and returning customers
- Create estimates, price quotes, and invoices for auto work
- Answer phones and return customer calls
- Provide excellent customer service
- Assist Manager with daily parts returns
- Ensure accuracy when ordering parts
- Input documentation on all calls and follow-up with callers as needed
- Confirm all mobile jobs parts and materials before dispatching drivers
- Open new accounts and service existing accounts
- Maintain a professional appearance and positive attitude
Benefits
- Full-time & part-time schedules are available
- Competitive base pay rates
- PAID TIME OFF for full-time employees
- Health, Vision, & Dental Insurance
- 401(k) company match for all employees
- SAME DAY PAY available through myFlexPay
- paid time off and holiday pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
