Customer Service Representatives

Sutherland • Chesapeake, VA

1d • Hybrid

About The Position

We are Sutherland, and we are seeking Customer Service/Emergency Services Representatives. Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you. Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and be able to work at least one weekend day. As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Requirements

• Must reside in the Chesapeake, VA area.
• Required to work on-site for a minimum of 6 weeks.
• Excellent verbal and written communication skills.
• Full time availability.
• Driven by solving problems and meeting goals.
• Familiar with Microsoft Office.
• Experienced in customer service with strong multi-tasking skills.
• High school diploma or equivalent.

Responsibilities

• Support one of our public utility clients.
• Work with leading technologies and systems.
• Support clients and their customers 24/7.
• Work various shifts.
• Work at least one weekend day.

Benefits

• Hourly rate
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities
• Additional pay incentives
• Monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED