Customer Service Representatives

Sutherland • Chesapeake, VA

11h • Hybrid

About The Position

Sutherland is seeking Customer Service/Emergency Services Representatives to support one of their public utility clients. This role involves working with leading technologies and systems, alongside a dedicated team. As the client is a public utility, the support is 24/7, requiring employees to have full availability for various shifts, including at least one weekend day.

Requirements

• Excellent verbal and written communication skills
• Full time availability
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent
• Must reside in the Chesapeake, VA area
• Must have full availability to work various shifts
• Must be able to work at least one weekend day

Responsibilities

• Provide customer service and emergency services support for a public utility client.
• Work with leading technologies and systems.
• Be available for various shifts, including at least one weekend day, to support 24/7 operations.

Benefits

• Hourly rate
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities
• Additional pay incentives
• Monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs
• Personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED