Customer Service Representatives

Blue Sky Pest Control • Gilbert, AZ

4d • Onsite

About The Position

Blue Sky Pest Control is hiring full-time Customer Service Representatives. This position works from our main office, located in Gilbert, Arizona. The schedule is Monday-Friday from 7:45 am to 5:05 pm with an hour lunch. Additionally, employees work one half-day on Saturday every 4 weeks on a rotation with the team. Employees have the option to take a half-day off during the week they work a Saturday, or work the Saturday for overtime. Blue Sky Pest Control is an Equal Opportunity Employer and promotes diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans. We offer a drug-free environment.

Requirements

• Enjoy making customers happy
• See the glass half full
• Communicate effectively
• Enjoy solving problems
• Be thorough and flexible
• Enjoy continued learning
• Be genuinely excited to help customers
• Pass an initial drug screening and continued random drug screenings

Nice To Haves

• Customer-focused
• Looking for a team that will invest in your growth

Responsibilities

• Handle most customer communication.
• Ensure the customer feels heard.
• Maintain a positive attitude, even in adversity.
• Handle challenging situations with integrity, keeping all interactions positive and proactive.
• Communicate effectively with both customers and team members, proactively addressing questions and concerns (e.g. scheduling service routes, appointment confirmations, payment collection, rescheduling, satisfaction surveys).
• Listen patiently and empathetically to understand customers’ unique situations.
• Find solutions to resolve emerging customer problems.
• Accurately keep records of interactions and process customer accounts.
• Be flexible and take on new assignments as business needs change.
• Be curious, always trying to learn something new.
• Take advantage of professional development opportunities.
• Value ongoing training and supervisor support.
• Be willing to help others by sharing your knowledge.

Benefits

• Competitive pay
• 401K with employer match
• Medical
• Tele medical
• Mental health
• Dental
• Vision
• 7 paid holidays
• Paid time off (12 days first two years, 17 days after 4 years)
• Opportunities for continued learning and advancement
• Extensive training program
• Formal progression model
• Supportive work culture
• High retention

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed