Customer Service Representatives (Banking/Financial Services)

AllianceOne • Toronto, ON

4d • Onsite

About The Position

AllianceOne, a subsidiary of Teleperformance, is hiring inbound call centre/customer care representatives to interact with people to provide support and resolve account issues. The role focuses on providing above-average customer experience and finding solutions that benefit both the consumer and the organization. AllianceOne is a division of a large BPO expert team with a wide range of contact centre solutions, technology, and high security standards. They value their professionals with a competitive base hourly rate, excellent commission structure, and paid training.

Requirements

• Minimum 1 year (12 months) of call center experience or equivalent experience.
• Excellent English communication skills (Written and verbal).
• Computer savvy.
• Team player with problem solving, analytical, and communication skills.
• Good typing/keyboarding skills - must be able to type minimum of 25 WPM.
• Strong ability to navigate multiple systems while speaking with customers.
• Works well in a team setting.
• Be open to coaching.
• A clear criminal background check is required prior to start date.
• Prior to joining, employment reference check from employers in Canada or the United States for the last 12 consecutive months must be obtainable.

Nice To Haves

• Prior experience working with US based customers.
• Experience in auto finance.
• Familiarity and success with NPS or ESAT surveys.

Responsibilities

• Interact with people to provide support and resolve account issues.
• Provide above average customer experience.
• Find solutions that work for both the consumer and the organization.

Benefits

• Competitive base hourly rate
• Excellent commission structure
• Paid training
• Monthly performance incentive potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed