Customer Service Representative

TEKsystems•Plymouth Charter Township, MI

2d•$21 - $21•Onsite

About The Position

We are seeking experienced Customer Service Representatives to join a healthcare-focused call center team. The role assists members, providers, and customers by handling inbound calls, answering questions, researching information, and accurately documenting interactions across multiple systems. It requires strong communication skills, attention to detail, and the ability to navigate several applications while providing exceptional customer service. The position is based onsite in Plymouth, Michigan, and is contract-to-hire. Training runs Monday through Friday, 10:00 AM–6:30 PM EST for four weeks. After training, employees must be available seven days a week between 5:00 AM and 10:00 PM and will receive a set schedule within those hours. The anticipated pay rate is $21.00 per hour. The position is anticipated to close on October 31, 2026.

Requirements

At least 1 year of recent high-volume call center experience.
Strong customer service and communication skills.
Excellent data entry skills and attention to detail.
Ability to work across multiple systems and applications simultaneously.
Typing speed of at least 30 WPM.
Stable work history with demonstrated job tenure.
Strong computer and navigation skills.
Availability seven days a week between 5:00 AM and 10:00 PM after training, with a set schedule assigned within those hours.

Nice To Haves

Healthcare, medical, pharmacy, or insurance customer service experience is preferred.

Responsibilities

Handle high-volume inbound customer service calls in a call center environment.
Respond to inquiries regarding prior authorizations, healthcare-related questions, and other confidential information.
Accurately and efficiently document customer interactions.
Research and resolve customer concerns while maintaining quality standards.
Navigate multiple computer systems simultaneously during customer conversations.
Make follow-up calls as needed to provide updates or additional support.
Meet performance expectations related to quality, accuracy, and productivity.
Manage approximately 50–100 calls per day, depending on call complexity.
Participate actively in training, complete assigned worksheets and exercises, and pass assessments with an average score of 90% or higher.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life insurance and AD&D coverage for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, including PTO, vacation, or sick leave, if eligible.