South Carolina Remote Customer Service Representative

notifyMD•Charleston, SC

2d•Remote

About The Position

notifyMD is seeking resilient, compassionate, and professional individuals to join their fast-paced, high-volume call center team. This is a full-time, remote position for residents of South Carolina. The role involves operating as a vital communication hub for diverse companies, serving callers 24/7. It is a demanding position requiring focus, speed, and precision, with a "call after call" environment that requires professionals who thrive under pressure and understand the demands of true customer service.

Requirements

Must be a full-time remote resident of South Carolina.
Must provide own equipment meeting specifications during new hire period (Windows 11 or higher, wired Ethernet internet connection, professional grade wired headset with microphone, minimum screen resolution of 1600x900).
Chromebooks, Apple/Mac products, and tablets are not compatible.
Wi-Fi connections are strictly prohibited.
Ability to type at least 30 WPM.
Must be available to work one weekend day per week.
Must be available to work holidays.
Detail-oriented.
Comfortable with technology.
Ability to deliver high-quality service under pressure.

Nice To Haves

Two monitors are highly preferred.

Responsibilities

Manage inbound calls for various companies.
Switch between different protocols, data entry requirements, and specific scripting for each client.
Deliver an empathetic, polite, and professional demeanor on every call.
Maintain excellent grammar and clear, articulate spoken English.
Meet KPIs including schedule adherence, average wrap time, and consistent quality assurance (QA) scores.