little general Store inc

LITTLE GENERAL STORE INC•Beckley, WV

7d•Onsite

About The Position

The Customer Service Representative is Little General’s primary customer contact. The role performs sales transactions, keeps the store stocked, and shares responsibility for keeping the store clean and safe. Employees must be at least 18 years old to sell tobacco and alcohol products. The position may be full-time or part-time and reports to the Retail Store Manager and/or Assistant Manager. Employees must be able to speak, read, and write in English.

Requirements

Must be able to speak, read, and write in English.
Must be at least 18 years old to sell tobacco and alcohol products.
Ability to lift, push, pull, and carry boxes and/or equipment weighing up to 50 pounds.
Ability to stand and walk for extended periods (95% of the time) and sit (5% of the time).
Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods.
Ability to use close, distant, color, and peripheral vision, depth perception, and visual focus.
Ability to smell and identify odors.
Ability to clearly hear and interpret voice commands and telephone communications.

Responsibilities

Present a well-groomed, professional image and maintain a positive attitude when greeting customers.
Help customers locate products.
Participate in company-sponsored charity events.
Record sales on the cash register, collect payments, and provide correct change when required.
Upsell related products when appropriate.
Account for all cash received and understand approved payment systems and transaction processes.
Follow state laws regarding lottery, alcohol, and tobacco sales.
Promote participation in loyalty programs.
Observe the property and report suspicious activity to the Manager on Duty.
Monitor gas pumps to help prevent drive-off theft and report occurrences to the Manager on Duty.
Report malfunctioning equipment or systems to the Manager on Duty.
Stock coolers and shelves so products are available and properly priced.
Maintain sanitary conditions in food-service areas in accordance with local health standards.
Help clean and maintain a safe store.
Follow the Locked Door Policy when in effect.
Understand and carry out security and emergency protocols.
Report customer accidents and employee incidents to the Manager on Duty.
Follow Little General corporate and handbook policies.
Report problems to the Manager on Duty.
Complete the Daily Shift Report at the end of each shift.
Perform other duties as assigned.