Customer Service Representative

U-Haul•Hickory, NC

19h•Onsite

About The Position

The Customer Service Representative works as part of a supportive team and represents U-Haul by helping customers with products and services, maintaining equipment, and using current technology to dispatch and return rental equipment. The role offers on-the-job education and ongoing training through U-Haul University. U-Haul advertises paid hands-on working interviews, a $100 hiring bonus, and a $300 cash bonus upon completion of Equipment Inspection and Verification through its 1-2-3 Punch Certification Program at retail stores. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. The position is located at 542 Main Ave SE, Hickory, North Carolina 28602. The work involves moderate risks or discomforts and may require special safety precautions and protective equipment. It also requires physical exertion, including moving equipment weighing at least 50 pounds, with or without assistance. U-Haul states that, consistent with applicable state law, it will not hire or re-hire nicotine product users in certain listed states. It is an equal opportunity employer and provides reasonable accommodations upon request during the selection process.

Requirements

Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Legally authorized to work in the United States without requiring employer sponsorship.

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer customer questions and explain products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane; certification is offered through U-Haul upon employment.
Drive a forklift; certification is offered through U-Haul upon employment.
Perform other duties as assigned.
Participate in ongoing U-Haul education through U-Haul University.

Benefits

On-the-job education and ongoing training through U-Haul University.
$100 hiring bonus.
$300 cash bonus upon completion of Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.
Career stability and opportunities for advancement.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.