Customer Service Representative (CSR)

Honolulu Freight Service•Honolulu, HI

9h•Onsite

About The Position

Seeking a dependable Freight Customer Service Representative to join our Ohana! The Freight Customer Service Rep. plays a crucial role in facilitating the smooth transportation of goods and fostering positive relationships with customers by providing reliable support and assistance throughout the shipping process.

Requirements

Proficient in Microsoft Office Suite or related software.
Ability to utilize and operate internal company systems.
Excellent communication and interpersonal skills.
High level of composure and good stress management.
Ability to multitask with different, and sometimes conflicting events.
Basic math, written and oral communications skills.
Maintains regular and predictable attendance required.
Must comply with the company’s drug and alcohol testing requirements.

Nice To Haves

Freight experience is a plus!

Responsibilities

Assisting customers with placing orders for inbound/outbound shipments, including providing quotes, confirming details, and arranging pickups.
Providing real-time updates on the status and location of shipments to customers, ensuring transparency and peace of mind.
Handling any issues or discrepancies that may arise during transit, such as delays, damages, or missing items, and working to find satisfactory resolutions.
Assisting with the preparation and processing of shipping documents.
Maintain clear and effective communication with customers, carriers, and internal teams to ensure smooth coordination.
Offering assistance and guidance to customers regarding shipping options, packaging requirements, transit times, and any other related inquiries.
Manage/oversee assigned customer account(s).
Create and coordinate bookings with truckers and carriers.
Other tasks as assigned.