Customer Service Representative (CSR)

Interim HealthCare - New Hampshire•Portsmouth, NH

4h•Onsite

About The Position

Discover a client service role that makes every day rewarding. As a Client Service Representative for Interim HealthCare®, you’ll be part of a team that is improving lives through the home-based care they provide. Interim HealthCare is the nation’s first home care company and a leading employer of Client Service Representatives seeking a career with purpose. We are looking for a service-oriented professional to assist our Client Service Supervisor with staff scheduling and the daily operations of our office. If you’re ready for a career that allows you to make a real difference in the lives of others and reap the rewards that come with it, you are made for this! Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Client Service Representatives (CSRs). Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of Client Service Representatives who are making a positive impact in the lives of others through the meaningful work they do. Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Requirements

Associate’s degree or equivalent years of training and work experience
Minimum of 1 years of experience in healthcare or a related industry
Understanding of state and federal home care standards and regulations
Excellent oral and written communication skills with clinical and non-clinical staff
Strong organizational skills, attention to detail and computer software proficiency

Responsibilities

Assist our Client Service Supervisor in ensuring compliance with quality and operational standards
Schedule staff and improve the process of client/patient scheduling for home care services
Document job orders, receive referrals and assist with staffing orders
Manage employee files, verify credentials and certifications, conduct background checks and advertise for staff positions
Verify client insurance and assist with office functions such as marketing, payroll and collections