Customer Service Representative Sugar Creek

Fifth Third Bank • Sugar Land, TX

22h • Onsite

About The Position

The Customer Service Representative provides excellent service in customer interactions, listens to customers’ needs, helps resolve questions and problems, and refers customers to bankers or other business partners for consultative conversations. The role supports efficient financial-center operations, maintains accurate balancing records, follows bank policies and procedures, protects confidential customer information, and manages risk in accordance with the bank’s standards. The position is based in a normal office environment and involves extensive cash handling and computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures relevant to the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers’ specific needs, ask questions to understand them, and guide customers to the appropriate financial resources.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence promptly and clearly.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance when needed.
• Keep current on bank policies and financial-center procedures.
• Handle consumer and business customer problems professionally, referring complex matters to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures when making decisions.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED