Customer Service Representative-Little Creek

Liberty Military Housing•Virginia Beach, VA

6d•$19 - $22

About The Position

The Customer Service Representative provides customer service to prospective and current residents in a multifamily residential community. The position answers phones, receives and follows up on resident service requests, and supports residents throughout the leasing process, including showing homes, preparing and completing leases, and providing information about the community and its services. The role contributes to resident move-ins, move-outs, transfers, lease renewals, and resident satisfaction by responding to concerns and coordinating with maintenance and other staff. The representative also performs administrative and computer tasks, prepares resident correspondence, participates in marketing and community activities, and may conduct inspections or property walks. The role requires professional communication, the ability to manage multiple priorities in a fast-paced environment, and compliance with applicable safety, fair-housing, and company policies.

Requirements

Six months or more of residential property management or customer service experience is preferred.
Proficiency with personal computers, keyboards, internet searches, email, math, Microsoft Office (including Word and Excel), and other software applications is preferred.
Ability to communicate and interact effectively with customers, vendors, management, and coworkers, including exchanging information and giving and receiving work direction.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to achieve operational objectives.
Positive and professional demeanor in all interactions.
Ability to operate a motor vehicle and a valid driver’s license.
Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required.

Nice To Haves

Experience with residential property management or customer service.
Experience with Yardi, Payscan, or other software applications.

Responsibilities

Provide prospective residents with information about leases, the community, and the move-in process.
Prepare lease documents and ensure lease paperwork is completed and entered into the system.
Manage resident leases, finalize lease agreements, and provide information about community services.
Respond to and manage resident complaints and service issues, coordinating with appropriate staff to address concerns.
Support residents during move-outs, notices to vacate, and transfers.
Follow up with residents who have requested work orders or raised issues and confirm completed services meet company standards and resident expectations.
Manage lease renewal notifications and obtain residents’ timely decisions to renew or vacate.
Coordinate with the maintenance team to assign, schedule, and complete service requests promptly.
Promote positive resident relations by responding to concerns and requests in a timely manner.
Participate in outreach marketing activities, including market surveys and competitor visits.
Perform general office duties such as answering phones, filing, and completing special projects.
Perform administrative and computer tasks, including email communications and entering information into company systems.
Compose and distribute resident correspondence and notices, including renewal and move-out notices.
May perform post-turn unit inspections, move-in inventory inspections, and property walks or inspections.
Attend department or regional meetings, resident or community events, seminars, and other work-related events.
Comply with OSHA safety regulations, applicable local health, safety, and environmental laws, Fair Housing requirements, and company procedures and policies.