Customer Service Representative Sugar Creek

Fifth Third Bank • Sugar Land, TX

2d • Onsite

About The Position

The Customer Service Representative provides excellent customer service in all interactions, listens to customers’ needs, resolves questions and issues, and refers customers to the appropriate bankers or business partners for consultative conversations. The role is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and supporting a positive customer experience.

The representative performs daily office responsibilities, maintains accurate balancing records, stays current on bank policies and financial center procedures, and handles consumer and business customer issues professionally. The position requires extensive cash handling, public interaction, sound judgment, and flexibility in scheduling. The work is performed in a normal office environment and involves extensive viewing of computer screens. The position has no supervisory responsibilities.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines when working with the public.

Responsibilities

• Listen to customers’ needs, ask questions to understand them, and guide customers to appropriate financial resources.
• Follow up on customer questions and find solutions to address issues.
• Communicate responsively and in a timely manner.
• Maintain confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to help maintain efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and enlist help as needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as needed.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.
• Manage, monitor, and report risks while operating within the Bank’s risk appetite.

Benefits

• Comprehensive benefits intended to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED