Customer Service Representative (NV) - $22/hr

Customer Service Representative NV 22hr•Henderson, NV

8d•$22•Onsite

About The Position

At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies. As a Customer Service Representative (CSR) you will use advanced technology combined with high industry standards to protect homes and businesses in communities across the country. Every day, you’ll respond to alarm activations, dispatch emergency responders and deliver exceptional service to our customers. If you have experience or an interest in customer service and in fast-paced or high-stakes environments, this is your opportunity to make a real impact. Our 24/7 call center never closes; customer service representative (CSR) schedules include weekends, holidays and rotating days; with various stable shifts to choose from that accommodate individual needs; you can plan your life while doing meaningful work. At Rapid Response you will find a work culture that emphasizes employee well-being and fosters an environment of respect, inclusion and diversity. No prior industry experience is necessary! We provide extensive 4-week training.

Requirements

Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
Proficient computer, written, and verbal skills.
Comfortable using a headset in a high call volume setting
Successfully clear drug screen and background check to meet industry and security licensing requirements

Nice To Haves

Spanish Bilingual

Responsibilities

Successfully complete all required training and follow company protocols and procedures
Process outbound calls to customers and authority agencies in a call center setting, some inbound.
Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
Respond to, verifies, and dispatches on emergency signals
Handle security alarm activations for residences and businesses in a professional manner
Multitask and remain calm in various stressful situations