NV - Customer Service Rep 2025 - SUNBUGGY

SunBuggy•Las Vegas, NV

5d•$16 - $20•Hybrid

About The Position

The CSR provides customer service to guests over the phone, online, and in person by responding to inquiries, booking reservations, providing phone support for rental guests, and facilitating check-in procedures. The role requires maintaining knowledge of the different tours and rentals offered by SunBuggy to answer questions and set proper guest expectations competently. Light clerical duties such as filing, copying, and scanning are also involved, along with maintaining a clean and neat appearance of lobby and office areas.

Requirements

Good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers, and supervisors.
High School Diploma and basic math competency to handle monetary transactions
Basic Proficiency at using a computer for email, browsing, and data entry
Ability to Communicate clearly over the phone, online, and in person
Maintain a neat appearance, wear company provided uniform shirt
Ability to sit, stand, walk, climb, stoop, kneel, and crouch, bend, and reach.
Ability to lift and carry up to 25 pounds
Ability to work independently, organize and prioritize work, respond to varied and changing work demands and make decisions as required.
MUST HAVE A VALID NV DRIVERS LICENSE

Responsibilities

Answer customer inquiries via phone, internet, and in person, book reservations and process payment
Ability to work from home (reliable internet) 2 evening shifts per week (4 pm to 9 pm)
Assist guests with the check-in process, ensure rental contracts get completed properly, facilitate video orientations at lobby
Participate in various in office administrative side projects, marketing, media production, safety meetings, and training.
Participate in keeping guest and office areas clean.
May function as dispatcher, or as Shift Manager as needed