Customer Service Representative ( $16/hr Remote)
About The Position
This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. The role aims to provide a high-quality service experience that generates creative leads. The Customer Service Representative will answer predominantly routine inquiries, resolve problems that may require deviation from standard operating procedures, and promote new products/services to expand customer relationships. The company, Rentokil, is a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. They pride themselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries, with a mission to "protect people, enhance lives, and preserve the planet."
Requirements
- Ability to use a computer
- Basic knowledge of Microsoft Word, Excel, and Windows
- Good verbal, written, and interpersonal communication skills
- Ability to overcome objections and problem-solve
- Ability to work in a fast-paced environment
- Good problem-solving skills
- Ability to work a flexible schedule, including weekends and holidays
- Must be dependable and consistently punctual for all scheduled shifts
- A private home office/workspace suitable for working remotely during the scheduled shift
- Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable
- Child / dependent care is necessary during the hours of the scheduled shift
- High school diploma or GED
Nice To Haves
- 1-2 years of customer service experience
- 1-2 years of phone sales experience
- Ability to type 35 wpm
Responsibilities
- Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
- Offers Home Inspection leads to all customers who qualify
- Cultivates and maintains ongoing customer relationships
- Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
- Communicates with branch personnel to resolve service and scheduling issues
- Initiates outbound customer service calls for various campaigns
- Handles incoming calls from technicians to provide support
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Competitive pay
- Performance incentives
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
