Customer Service Rep – Remote (Bilingual: English / Spanish)

CNX•USA, OH, Work-at-Home, SC

2d•Remote

About The Position

The Customer Service Rep – Remote (Bilingual: English / Spanish) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Military veterans are encouraged to apply. This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career and personal growth potential. Approximately 80% of our managers and leaders have been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

The ability to read, write and speak fluently both Spanish and English
1+ year of customer service experience
Open availability
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence

Responsibilities

Provide inbound customer support using a call flow guide in the customer’s preferred language
Help customers resolve basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experiences…with a smile

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
401(k) retirement plan
paid time off and holidays
paid training days
DailyPay enrollment option to access pay "early," when you want it
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more