CUSTOMER SERVICE REPRESENTATIVE - WASHINGTON, IN

Springs Valley Bank & Trust Company•Washington, IN

1d•$16 - $18•Onsite

About The Position

The Customer Service Representative provides exceptional customer service and helps maintain a customer-focused culture. The role processes customer transactions and requests, explains and promotes financial institution products and services, and supports deposit operations. It also includes cross-selling and referrals, night depository assistance, branch transaction capture, and other higher-level banking activities as needed. The position reports to the Banking Center Manager and has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
Two or more years of personal banker experience, including completion of in-house training.
Demonstrated ability to cross-sell, perform new account activities, and/or perform other higher-level activities such as ATM or EFT.
Good interpersonal communication, organizational, mathematical, and computer skills.

Responsibilities

Process customer transactions promptly and efficiently, including receiving and cashing checks and cash for accounts, verifying amounts, examining checks for proper completion, and recording transactions in computer records.
Balance the cash drawer against computer-generated totals and immediately report discrepancies to the supervisor.
Handle customer requests such as account holds, stop-payment orders, and address changes.
Promote and explain financial institution services and products according to customer needs and applicable standards.
Identify cross-sell opportunities and refer customers to appropriate sales members.
Assist with the night depository function.
Ensure the deposit area is stocked with forms and supplies.
Perform Branch Capture of transactions.
Continue developing product and service knowledge to meet customer demands.
Make product and service recommendations to Banking Center Managers.
Comply with financial institution policies and procedures.
Work toward individual sales, referral, operational, and community involvement goals.
Perform new account activities and provide backup for the head personal banker, ATM oversight, EFT, and other duties as assigned.