Branch Customer Service Representative - Merrillville, IN

AAA-The Auto Club Group•Merrillville, IN

1d•$19 - $22•Onsite

About The Position

The Branch Customer Service Representative is the welcoming, in-person representative of AAA at an Auto Club Group branch. The role serves members by promoting and selling memberships, travel products, select banking products, and other ACG offerings; supporting customer satisfaction; and contributing to branch sales and service goals. The position also provides administrative support to travel and insurance sales staff during peak periods and participates in branch activities. The role is based in an ACG branch facility and serves members in person. The posted location details state that it is an on-site opportunity in Lockport, Illinois. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m.; the role also requires flexibility to work irregular hours, including holidays and weekends, and to participate in community events when needed. Compensation is an hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance. ACG offers a benefits package that includes health and insurance coverage, retirement and savings plans, paid time off and leave programs, education and professional development support, and additional perks.

Requirements

High school diploma or equivalent.
Experience working in a customer-focused environment and delivering timely, helpful solutions.
Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
Comfort using Microsoft Office applications and learning workplace technology that supports customer service.
Ability to multitask, prioritize work effectively, and stay focused on office and customer service goals.
Passion and enthusiasm for working with people, with professionalism and a focus on exceeding member expectations and maintaining a well-kept work area.
Effective verbal and written communication skills and ability to work collaboratively in a team environment.
Ability to perform basic mathematical calculations accurately for monetary transactions.
Ability to work under pressure in a high-volume, fast-paced customer service environment.
Ability to work irregular hours, including holidays and weekends, and participate in community events when needed.
Regular and reliable attendance.
Consent to a background and drug screen if offered employment.

Responsibilities

Greet, serve, and support members by promoting and selling memberships, travel products, select banking products, and other ACG offerings.
Generate leads, share travel and insurance specials, provide travel information, and make outbound promotional calls for insurance and travel products.
Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
Process payments for insurance policies, travel products, tickets, and travel money products; handle remittance and depository transfers; and balance the cash drawer.
Provide administrative support to travel and insurance sales staff during peak periods.
Participate in office activities that support branch goals.
Perform other duties as assigned.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan, including a company match and additional company contribution, subject to the terms described in the posting.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, with accrual increasing with tenure and eligibility beginning after 90 days of employment.
For full-time employees, up to 12 PTO days annually for new employees, prorated based on start date and potentially supplemented based on role or state and local requirements.
For full-time employees, 10 company-paid holidays, one mental health day, two floating holidays, and one volunteer day annually; holidays vary by business unit schedules.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance of up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Additional incentives and annual bonus potential based on performance.