Customer Service Representative (NE)

DP World

9d • Onsite

About The Position

DP World is seeking a Customer Service Representative for its Perris, CA facility. This role offers an opportunity for career acceleration within a growing international organization that values quality, safety, and continuous improvement. DP World provides tailored, scalable, and progressive supply chain solutions to customers in over 100 global locations, with over 60 years of experience managing supply chain synergies for premier automotive and technology brands.

Requirements

• Fluency in oral and written English is essential.
• 2 years of work experience in a high-tech customer services and logistics environment.
• Excellent knowledge of the Microsoft Office suite, with proven reporting and presentation skills.
• Responsiveness in dealing with customer requests.
• Attention to detail for billing, process analysis, customer complaints investigations, and reporting activities.
• Excellent interpersonal skills.
• Ability to work as part of a team and assist other team members during peak volume periods.
• Experience in carrier network management.

Responsibilities

• Owning, logging, and ensuring all daily customer service contacts and queries received via telephone and email are resolved within strict SLAs.
• Proactively reporting systems/operational issues impacting customer shipments to relevant syncreon and customer teams, and tracking them to resolution.
• Compiling, reviewing, and actioning reporting suites for key account customers and the syncreon business per KPI requirements.
• Actioning customer complaints, ensuring detailed and accurate root cause/corrective actions are implemented, formally documented, and submitted to the customer.
• Carrier management, including tracking open customer orders through to delivery/return/claim and actioning exceptions.
• Carrier performance reporting against agreed KPIs and actioning trends for root cause and corrective actions.
• Participating in weekly carrier and customer task meetings, monthly reviews, and QBRs.
• Self-billing, including compiling and managing all billing activities for carrier and customer transactions.
• Providing daily/weekly/monthly reporting from the syncreon TMS system per customer and carrier customized reporting requirements.
• Participating in syncreon control tower/customer projects.
• Acting as the voice of the customer.

Benefits

• Market competitive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed