Customer Service Representative
About The Position
Uline is hiring an on-site Customer Service Representative at its Washington Branch in Lacey, Washington. The role focuses on building customer relationships, providing solutions, and delivering service. The company provides hands-on training, ongoing support, and tools to help employees develop their careers. Various full-time shifts are available. The representative processes customer orders, answers account and product questions, recommends products and solutions, and helps customers use Uline’s website and online ordering system. Customer interactions take place by phone, email, and chat.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening, and communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus; training is provided for candidates eager to learn.
Responsibilities
- Process customer orders and handle account inquiries using Uline technology.
- Make product recommendations and answer product, pricing, and shipping questions.
- Build business relationships with customers by phone, email, and chat.
- Understand customer needs and recommend appropriate Uline solutions.
- Help customers navigate Uline’s website and online ordering.
Benefits
- Health insurance coverage.
- 401(k) with a 6% employer match starting day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition assistance for professional continuing education.
- Clean, modern facilities.
- First-class fitness center.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
