Customer Service Representative

Community Choice Financial Family of Brands•Columbia, MS

22h•Onsite

About The Position

The Customer Service Representative (CSR) works in person at a Check Into Cash store in Columbia, Mississippi, helping customers access financial solutions and providing a positive in-store experience. The role builds relationships with a diverse customer base and accurately processes transactions such as check cashing, money transfers, and customer payments. It is an entry-level opportunity with hands-on training, coaching, and development, with potential for career advancement across the company’s brands. The position pays $15.00 per hour and requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and availability to work weekends. Store hours and scheduling requirements may vary. The CSR also helps maintain store appearance and security, follows company procedures and applicable laws, participates in training and community events, and may perform duties outside the store where applicable.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Must pass a background check conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to maintain a full-time work schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required for certain locations.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and process customer transactions accurately.
Offer personalized financial services to support customer success.
Accurately enter and maintain customer information in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain the appearance and cleanliness of the store.
Follow security protocols and perform opening and closing procedures, including vault and cash drawer management as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain regular, in-person attendance and a full-time schedule that includes weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training that can support movement into opportunities across the company’s brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free access to mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace offering access to exclusive discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.
Relaxed business-casual dress code that includes jeans and sneakers.