Weekend Customer Service Representative (Part Time)

DIRAD TECHNOLOGIES INC•Town of Clifton Park, NY

3d•Remote

About The Position

This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided! The role involves answering inbound calls and emails, providing user support with the goal of first-call resolution, entering ticket information into a database, and performing additional data entry as required. The company is DiRAD Technologies, Inc.

Requirements

High School Diploma or equivalent
Clear/fluent English speaker with a positive demeanor
Must be able to meet quality and customer experience expectations
Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content
Must be reliable & flexible
Must have a quiet, distraction-free work environment
Must live within driving distance to office in Clifton Park, NY
Strong proficiency with computers
Excellent customer service skills
Excellent verbal communication skills
Efficient, strong & professional written communication skills
Work well independently and as part of a team
Organized and detail oriented
Strong ability to utilize resource documentation to provide inquiry resolutions
Take ownership of and have a sense of urgency in resolving an issue

Responsibilities

Answer inbound calls and emails from system users
Perform outbound calling to program participants for proactive assistance
Provide user support with the goal of first-call resolution, drawing from training and assistive scripts
Entering ticket information into a database, including issue/action/resolution
Additional data entry where required