Customer Service Representative (Part-Time)

Dayton Freight•Lebanon, TN

1d•Onsite

About The Position

This is a Part Time position, Monday - Friday, 4:00 PM - 9:00 PM. Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. They will also assist the Service Center Manager by taking and delivering messages, providing assistance to Drivers, and preparing bills of lading and delivery receipts. Maintaining excellent communication with external and internal customers as well as interline companies is crucial. Additional duties may include assisting with payroll, data entry, freight reports, driver collect reports, and billing and filing.

Requirements

Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills

Responsibilities

Assist Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Assist the Service Center Manager.
Take and deliver messages for the Service Center Manager and Account Managers.
Provide assistance to Drivers.
Prepare bills of lading and delivery receipts.
Maintain excellent communication with external and internal customers as well as interline companies.
Assist with payroll.
Assist with data entry.
Assist with freight reports.
Assist with driver collect reports.
Assist with billing and filing.