Weekend Customer Service Representative (Part Time)
About The Position
This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided! Regular Weekly Shifts: Saturdays from 10:30am to 3:30pm Sundays from 3pm to 8pm/close Additional shifts may become available during the week as business needs arise Work from Home - must have a quiet, distraction-free work environment Training will be Monday through Friday from 8am to 4pm and is approximately 2-3 weeks in duration. Compensation : From $18.00 per hour. This position requires candidates to reside within commuting distance of the office. Please ensure that both your resume and employment application include your current employment information, as well as a complete employment history covering at least the past 10–15 years, including employer names, job titles, and dates of employment.
Requirements
- High School Diploma or equivalent
- Clear/fluent English speaker with a positive demeanor
- Must be able to meet quality and customer experience expectations
- Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content
- Must be reliable & flexible
- Must have a quiet, distraction-free work environment
- Must reside within commuting distance to the office in Clifton Park, NY
Nice To Haves
- Strong proficiency with computers
- Excellent customer service skills
- Excellent verbal communication skills
- Efficient, strong & professional written communication skills
- Work well independently and as part of a team
- Organized and detail oriented
- Strong ability to utilize resource documentation to provide inquiry resolutions
- Take ownership of and have a sense of urgency in resolving an issue
Responsibilities
- Answer inbound calls and emails from system users
- Perform outbound calling to program participants for proactive assistance
- Provide user support with the goal of first-call resolution, drawing from training and assistive scripts
- Entering ticket information into a database, including issue/action/resolution
- Additional data entry where required
Benefits
- Sick Time
- Employee Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
