Customer Service Rep(02752) - 1506 S Main St

Domino's Franchise • Red Bud, IL

1d

About The Position

As a MBR Customer Service Representative, you are the first—and sometimes the only—person interacting with customers. Your contact with each customer plays an essential role in helping create smiles by making lives easier. Professionalism and optimism are vital to creating a pleasant customer experience. You are the face of Domino’s.

The Customer Service Representative provides support to customers at the Red Bud, United States location. The role involves greeting customers, responding to inquiries and concerns, processing orders and returns, and working with team members to resolve customer issues. The representative also maintains a clean and organized work environment, assists with administrative tasks, and participates in ongoing training and development.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Ability to remain calm and professional in high-pressure situations.
• Proven multitasking abilities and efficient time-management skills.
• Problem-solving skills with a customer-focused approach.
• Basic computer skills, including data entry and use of customer service software.
• Attention to detail and accuracy.
• Flexibility to work various shifts, including evenings and weekends.
• High school diploma or equivalent.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.

Nice To Haves

• Previous customer service experience is preferred, but not required.

Responsibilities

• Greet customers warmly and address their inquiries, concerns, and requests in a timely and efficient manner.
• Process orders, returns, and exchanges accurately and in accordance with company policies.
• Maintain thorough knowledge of products and services to provide accurate information to customers.
• Collaborate with team members to resolve complex customer issues and ensure customer satisfaction.
• Handle customer complaints empathetically and work toward positive resolutions.
• Maintain a clean and organized work environment.
• Assist with administrative tasks as needed.
• Adapt to changing priorities and handle multiple tasks in a fast-paced setting.
• Participate in ongoing training and development programs to enhance customer service skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED