5/1/2026 - Customer Service Representative - Call Center

American Pest • Columbia, MD

6d • $19 - $24 • Onsite

About The Position

American Pest is seeking a friendly, helpful, and detail-focused Customer Service Representative to join their team. This role is crucial for the company's success, acting as a primary point of contact for customers in a fast-paced, high-volume inbound call center. The representative will be responsible for answering customer inquiries via telephone and email, providing support for scheduling, service, billing, and account information. They will also assist in coordinating efforts between different departments and resolving customer issues promptly. The company emphasizes diversity and welcomes individuals from all backgrounds.

Requirements

• Two or more years of administrative/office experience
• Experience using MS Windows/Office and cloud-based software
• The ability to thrive in a fast-paced environment
• The ability to effectively manage your time, prioritizing multiple tasks, maximizing performance while remaining customer-focused
• The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications
• The ability to learn and retain complex pest control industry knowledge through company-provided online, field, and classroom training
• Strong data entry skills and a high level of accuracy
• High attention to detail and a desire for getting things right
• The ability to understand complex customer data and scheduling geographies
• A desire to work as part of a team and to provide back-up when necessary for team members
• Concern for helping people and an aptitude for making people feel important and valued
• The ability to read, write, speak, and comprehend English
• Legal eligibility to work in the U.S.
• A high school diploma or equivalent

Nice To Haves

• The ability to converse with customers in both English and Spanish
• Experience working in a high-volume call center

Responsibilities

• Answering inbound customer inquiries via telephone and email.
• Providing friendly, knowledgeable, and prompt customer support regarding scheduling, service, billing, and other client-based account information.
• Assisting in coordinating complex cross-department efforts between service, sales, management, and administrative teams.
• Scheduling service.
• Logging customer complaints & changes.
• Following up on any customer needs as quickly and helpfully as possible.

Benefits

• Blue Cross Blue Shield medical PPO options
• Delta Dental and Vision
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans
• Competitive hourly compensation with overtime above 40 hours
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
• Stable, year-round employment with opportunities for growth
• Paid training
• Paid time off and eight paid holidays
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED