Customer Service Representative - Call Center

Equus•Houston, TX

3h•$23 - $23•Onsite

About The Position

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. This role involves obtaining client information by answering telephone calls and emails, making OB calls in response to inquiries, interviewing clients, and verifying information. The representative will determine client eligibility by comparing information to established guidelines, schedule clients for Employment and Training Program Orientations, and refer clients to third-party workforce services providers. Additionally, the role requires informing clients by explaining procedures, answering questions, providing information, maintaining accurate written records, reporting equipment problems, and updating job knowledge by studying new programs and participating in discussions. Other duties as assigned.

Requirements

HS Graduate or GED required
6 months or more experience in customer service, preferably in a Call Center environment, required
Strong written and Verbal Communication skills
Phone Skills
Listening
Data Entry Skills
People Skills
Informing
Customer Focus
Customer Service
Attention to Detail
Professionalism
Multi-tasking

Nice To Haves

some college or undergraduate degree is a plus
Workforce or other Human Services experience is a plus

Responsibilities

Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information.
Determines eligibility by comparing client information to established guidelines.
Schedules clients for Employment and Training Program Orientations available locally to their area of residence.
Refers clients to third party workforce services providers.
Informs clients by explaining procedures; answering questions; providing information.
Maintains an accurate written record of the transaction following established guidelines.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new programs that become available; participating in employment and training discussions.
Other duties as assigned.