Call Center - Customer Service Representative

CJS Heating Cooling Plumbing • Washington Township, OH

21h • $18 - $21 • Onsite

About The Position

Customer Service Representative – Call Center
Pay: $18–$21/hour + Weekly Bonus
Work Schedule
Monday–Friday: 11:30 AM – 8:00 PM
or
Saturday–Wednesday: 10:30 AM – 7:00 PM
Training Schedule
Monday–Friday: 8:00 AM – 5:00 PM
Duration: Approximately 60–90 days
About the Role
Are you ready to launch or grow your career in a fast-paced, customer-focused environment? At CJS, we combine a supportive, small-business culture with the stability and growth opportunities of a larger organization.
We are seeking Customer Service Representatives to join our Dayton, OH call center team. In this role, you will deliver exceptional service to our Maintenance Agreement Members and prospective customers by providing solutions, building relationships, and creating a positive customer experience.
If you enjoy helping others, solving problems, and working in a collaborative team environment, we’d love to connect with you.

Requirements

• 2+ years of Customer Service experience required
• Strong computer skills (MS Word, email, CRM/CMS systems preferred)

Nice To Haves

• 1+ year of Call Center experience preferred
• Experience with ServiceTitan or in the home services industry is a plus
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Effective time management and organizational skills
• Ability to multitask in a fast-paced environment
• Detail-oriented, adaptable, and dependable
• Strong interpersonal and rapport-building skills

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Provide solutions, resolve concerns, and ensure customer satisfaction
• Actively listen to customer needs and clarify information as needed
• Build strong, lasting relationships with customers and team members
• Accurately document customer interactions in internal systems
• Maintain productivity, quality, and attendance standards

Benefits

• Medical, Dental, Vision, and Prescription Coverage
• Disability & Term Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Ongoing Training & Career Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed